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26 • emotionally colored previous experience of communication between inter- locutors; • messages affect the values and beliefs of partners. Word filters (certain words and phrases that make the other person not listen to the person who utters them): • criticism; • sermons; • menaces; • unsolicited advice; • strange jargon. Verbal communication  involves two important elements: what you say and how you say it. For effective verbal communication, you must: • speak slowly, with a good pronunciation, short simple phrases; • do not abuse special terminology, otherwise the patient will not understand what is being discussed, which significantly reduces the confidence in the informa- tion, and even scares the patient; • choose the speed and pace of speech (with fast speech, the patient may think that the nurse is in a hurry and does not want to listen to him, with slow speech-that she underestimates his ability to perceive information); • select the desired volume: speak so that you can be heard, do not shout; • choose the right time for communication: the interlocutor must have a desire and interest in the conversation; • do not start a conversation immediately after the doctor’s information about an incurable disease or an unfavorable prognosis; • watch the intonation of your voice, it must match what you are going to say; «make sure you’re understood.» To do this, ask open questions to which the in- terlocutor will give a detailed answer: «When will you take your medicine? How will you use the inhaler? « rather than «have you figured out how to prepare for the study? Do you remember when to take the drug?» Nonverbal communication . Such signals as posture, gestures, facial expres- sions, eye movements, breathing, intonation and volume of voice, speech rate, etc., play an important role in determining and evaluating the psychological state of the interlocutor. A nurse often has to care for patients who are unable to use oral speech as a channel of communication, so the skill of non-verbal communication is necessary for her. For example, facial expressions often don’t tell you what people are saying. For example, a person says: «Good to see you,» while his expression says: «What a bad time this visitor came again!». Sometimes the entire body of the interlocutor is involved in transmitting the message. For example, a person who quickly and confidently enters a room dem- onstrates their well-being or a sense of anger. A slow gait can be caused by uncer-