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27 tainty, fear, or anxiety. The interlocutor sitting with his legs crossed or his arms crossed on his chest, demonstrates a closeness and unwillingness to communicate. The most important channel of communication is a look «eye to eye», the look often complements what is unsaid with words and gestures, gives a true meaning to the uttered phrase. According to research, more than 50% of the time of com- munication, interlocutors look into each other’s eyes. In sign language, hands play a big role, not only commenting on events or pointing out directions, but also transmitting an emotional state. For example, anx- iety can be manifested by continuous movement of the hands, shifting an object from hand to hand, etc. The nurse’s facial expression significantly affects communication with patients. Frowning brows indicate annoyance or displeasure, a smile – a sign of greeting or approval. Often patients note that with the words «Everything is fine» the nurse shook her head, looked at the wound with displeasure, and draw conclusions about the severity and prognosis of the disease. In this regard, you should learn to control your facial expression to alleviate the feeling of fear in patients. The appearance of a nurse is an important aspect of nonverbal communication. If she is dressed professionally, the patient will trust her more. A large number of jewelry, fancy manicure irritate patients. Written communication can be effective if the following recommendations are taken into account: • write carefully (in block letters if your handwriting is bad); • choose the correct size and color of letters; • make sure that all the necessary information is included in the note; • write correctly; • choose clear and simple words. In addition, you must consider • can a person read; • does he understand what is written; • does he see what is written; • whether he knows the language of the message. Comfort zone In communication, zonal spaces are important, which each person has their own and are located within the following limits: intimate zone – 15–46 cm, per- sonal – 0.46–1.2 m, social – 1.2–3.6 m and public – more than 3.6 m the Sister should take into account that communication will be more successful if it occurs in the comfort zone, or personal zone. At the same time, when performing certain procedures, the sister «invades» not only in the personal, but also in the «intimate» zone. The nurse, knowing and understanding the difficulties that the patient may experience, should be especially attentive and sensitive. Nursing staff, taking into